Return & Refund Policy

At Vulqareni, your satisfaction is our priority.

We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligible returns requested within this 30-day period include free return shipping.

Please review the following return and refund conditions.

30-Day Free Return Policy

We accept eligible return requests within 30 days of the order’s delivery date.

To qualify for a return:

• Your request must be submitted within 30 days of receiving your order.

• The item must be returned in reasonable condition.

• The item should include its original packaging and accessories whenever reasonably possible.

• You must provide proof of purchase or valid order information.

For eligible returns, Vulqareni will cover the cost of return shipping.

Please contact our customer service team before returning any item.

Returns sent without prior authorization may not be accepted.

How to Request a Return

To request a return, contact our customer service team and provide:

• Order number

• Email address used when placing the order

• Reason for the return

• Photos or additional details if there is an issue with the item

Our team will review your request and provide the appropriate instructions.

If your return is approved, we will provide shipping instructions or a prepaid return option, where available.

Do not send the item back before receiving instructions from our customer service team.

Free Return Shipping

Eligible returns requested within 30 days of delivery include free return shipping.

Vulqareni will cover the cost of standard return shipping for approved returns.

You must follow the instructions provided by our customer service team to ensure your return is processed correctly.

If you choose another shipping method without prior authorization, any additional costs may not be reimbursed.

Refund Process

Once we receive and inspect your returned item, we will notify you of your refund status.

If approved:

• Your refund will be issued to your original payment method.

• Processing times may vary depending on your bank or payment provider.

• Your financial institution may require additional time to complete the transaction.

Refunds are generally processed within 5 to 10 business days after approval.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, is defective, or contains an incorrect item, please contact us as soon as possible.

Please provide:

• Order number

• Description of the issue

• Photos showing the item and the issue

Our team will review the information and offer an appropriate solution.

Eligible damaged, defective, or incorrect items are also covered by our 30-day return policy, and Vulqareni will cover approved return shipping costs.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible after placing it.

Once an order has been processed, packaged, or shipped, it may no longer be possible to cancel or modify it.

If your order has already been delivered, you may request a return under our 30-day free return policy, provided the conditions outlined on this page are met.

Nonreturnable Items

Certain items may not be eligible for return in the following cases:

• Items that have sustained significant damage due to misuse, neglect, or improper handling.

• Items explicitly identified as nonreturnable before purchase, where permitted by applicable law.

If you are unsure whether your item qualifies for a return, please contact our customer service team before sending it back.

Nothing in this policy is intended to limit any consumer rights you may have under applicable law.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please contact our customer service team.

Depending on the circumstances, you may return the original item under our 30-day free return policy and place a new order for the item you prefer.

Contact Us

If you have any questions about returns or refunds, please contact us:

Brand: Vulqareni

Company Name: Hubei Mufeng Culture Co., Ltd.

Vulqareni is owned and operated by Hubei Mufeng Culture Co., Ltd.

Email: service@vulqareni.com

Registered Address: No. 110 Tiyuguan Street, Xiannüshan Subdistrict, Hanchuan, Xiaogan, Hubei, China.

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

We aim to respond to inquiries within 1 to 2 business days.